“Team not performing up to expectations? High staff turnover? Problem attracting talent?”
Do the above sound familiar? All the pay and rewards don’t seem to be working?
Well, there is something we can do about it, improving that one part of our organisation that separates us from our competition. Something that has seen the likes of organisations such as ZAPPOS, GOOGLE and VALVe achieve record performance, and attraction and retention of employees that have catapulted them in to stardom. Looking closer to home and away from tech world, local heroes PKT Logistics boasts employee retention rates that are nearly unheard of not just in the unsexy world of logistics but dare i say it, in Malaysia.
What do all these amazingly successful organisations share? The right culture. A culture focused on the single most important thing in any organisation, The PEOPLE.
In the world where information flows so quickly and access to anything is a mere click away, non proprietary goods and services very quickly and easily fall into the ‘commodity zone’. So if everything you offer is being offered or can be offered by someone else, what makes you different? What makes your stand out from the competition? What is truly unique to you?
While reflecting on how we’re doing things differently today, i decided to pen down some of the key learnings. When the brand we help built collapses, thats when your eyes open and you can see things clearly, when you realise and reflect on the strategies, the steps taken, the actions, the things you said, the things people were saying. You start to recall and note down how the people in the organisation behaved and you notice a pattern. These are the results of the unspoken rules and values that govern the organisation, its culture. Like having an epiphany you are suddenly aware of what you did wrong, as a leader in the company, what you failed to act upon.
The captain always goes down with the ship, and if i am the captain of this ship it is my job to ensure the ship stays its course and never goes down because by golly i don’t want to drown (again!). Continue reading “A Look In The Mirror”